Effective Date: 3 July 2026
Version: 1.0

1. Introduction
Insigns Pty Ltd (“Insigns”, “we”, “our” or “us”) respects your privacy and is committed to protecting the personal information we collect and hold.
This Privacy Policy explains how we collect, use, disclose, store and manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By engaging with Insigns, visiting our website, submitting an enquiry, applying for employment, or otherwise providing personal information to us, you consent to the collection, use and disclosure of your personal information as described in this Privacy Policy.

2. Who We Are
Insigns Pty Ltd
ABN: 49 058 136 931
Business Address: 5 Citrus Street, Braeside VIC 3195
Phone: (03) 9562 8482
Email: privacy@insigns.com.au
Website: www.insigns.com.au

3. What Personal Information We Collect
The personal information we collect depends on the nature of our relationship with you.
Customers and Enquiries

We may collect:

• Name

• Company name

• Position or job title

• Email address

• Telephone number

• Postal and delivery addresses

• Project information

• Quotation and order details

• Payment and account information

• Correspondence and communications with us

Suppliers and Contractors

We may collect:

• Contact details

• Business details

• ABN and company information

• Banking details

• Service and transaction information

Job Applicants

We may collect:

• Name and contact details

• Employment history

• Qualifications and licences

• References

• Resume and application information

• Working rights documentation

Website Users

We may collect:

• IP address

• Browser type and device information

• Website usage information

• Cookie and analytics data

• Information submitted through website forms

4. How We Collect Personal Information

We may collect personal information directly from you when you:

• Contact us by phone, email or through our website

• Request a quotation

• Place an order

• Create a customer account

• Subscribe to marketing communications

• Apply for employment

• Visit our premises

• Engage us to provide products or services

We may also collect information from:

• Publicly available sources

• Credit reporting agencies

• Referees and previous employers

• Service providers acting on our behalf

• Business partners and customers involved in a project

5. Why We Collect Personal Information

We collect personal information for purposes including:

• Providing quotations, products and services

• Processing orders and managing projects

• Manufacturing, delivering and installing signage products

• Managing customer and supplier relationships

• Processing payments and managing accounts

• Assessing credit applications and trade accounts

• Communicating with customers and suppliers

• Responding to enquiries and support requests

• Managing warranties and service requests

• Recruiting employees and contractors

• Improving our website, products and services

• Sending marketing communications where permitted by law

• Meeting legal, regulatory and contractual obligations

We only collect personal information that is reasonably necessary for our business functions and activities.

6. Cookies and Website Analytics
Our website may use cookies, analytics tools and similar technologies to improve website functionality and user experience.

These technologies may collect information including:

• Pages visited

• Time spent on pages

• Referring websites

• Browser and device information

• General geographic location

You can disable cookies through your browser settings, although some website functionality may be affected.

7. Marketing Communications
We may send marketing communications relating to our products, services, promotions or industry information.

You may opt out of receiving marketing communications at any time by:

• Using the unsubscribe link in electronic communications; or

• Contacting us directly.

We will comply with the Spam Act 2003 (Cth) in relation to electronic marketing communications.

8. Disclosure of Personal Information

We may disclose personal information to:

• Employees and authorised representatives

• Contractors and subcontractors

• Installation and freight providers

• Professional advisers including accountants, auditors and lawyers

• IT service providers and software vendors

• Credit reporting bodies and debt collection agencies

• Government authorities where required by law

• Insurers and financiers

• Related entities and business partners

We will only disclose personal information where reasonably necessary for our business operations or as required by law.

9. Overseas Disclosure
Some of our service providers may store or process information outside Australia.

These providers may include cloud-based software platforms used for:

• Email and communications

• Accounting and payroll systems

• Customer relationship management systems

• Website hosting

• Data backup and storage

Where practical, we take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with Australian privacy laws.

10. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures may include:

• Password-protected systems

• Restricted access controls

• Secure cloud storage

• Firewalls and cybersecurity protections

• Staff training and confidentiality obligations

While we take reasonable precautions, no method of transmission or storage is completely secure and we cannot guarantee absolute security.

11. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law.
When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

12. Access to Personal Information
You may request access to personal information we hold about you.

Requests should be submitted in writing to:

privacy@insigns.com.au

We will respond within a reasonable period and may require proof of identity before providing access.
In limited circumstances permitted by law, we may refuse access and will provide written reasons where required.

13. Correction of Personal Information
If you believe personal information we hold about you is inaccurate, incomplete, out of date, misleading or incorrect, please contact us.
We will take reasonable steps to correct the information within a reasonable period.

14. Privacy Complaints
If you have concerns regarding how we have handled your personal information, please contact us using the details below.

We will:

• Acknowledge your complaint;

• Investigate the matter;

• Respond within a reasonable timeframe; and

• Attempt to resolve the issue promptly.

Privacy Officer
Insigns Pty Ltd
Email: privacy@insigns.com.au
Phone: (03) 9562 8482

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

15. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites and encourage users to review the privacy policies of those sites.

16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website and will include the effective date shown at the top of this policy.

17. Contact Us
If you have any questions regarding this Privacy Policy or our privacy practices, please contact:

Privacy Officer
Insigns Pty Ltd
5 Citrus Street, Braeside VIC 3195
Phone: (03) 9562 8482
Email: privacy@insigns.com.au
Website: www.insigns.com.au